Customer Service

At Chengtu Optics, we are committed to providing exceptional customer service throughout your entire shopping experience. Our knowledgeable team is here to assist you with all your microscopy and optical equipment needs.

Pre-Sales Support

Product Consultation

Expert guidance on product specifications and compatibility
Technical recommendations based on your specific applications
Detailed product comparisons and feature explanations

Technical Advisory

Professional advice on optical system configurations
Application-specific equipment recommendations
Compatibility assessments for existing setups

Quotation Services

Accurate pricing information and bulk discounts
Custom quotations for specialized requirements
Information on current promotions and offers

Order Support

Order Tracking

Real-time updates on order status and processing
Shipping notifications with tracking information
Delivery confirmation and follow-up

Order Modifications

Assistance with order changes before shipment
Cancellation processing when applicable
Address updates and special delivery instructions

After-Sales Service

Technical Support

Product installation and setup guidance
Troubleshooting assistance and problem resolution
Maintenance tips and best practices

Warranty Service

Comprehensive warranty coverage information
Repair and replacement services
Quality issue resolution and remediation

Returns and Exchanges

Professional handling of return requests
Quality issue investigation and resolution
Efficient processing according to our return policy

Customer Communication

Response Times

Email inquiries: Within 24 hours during business days
Technical questions: Priority handling for complex issues
Order-related queries: Same-day response when possible

Follow-up Services

Post-purchase satisfaction surveys
Product usage feedback collection
New product announcements and updates

Contact Information

Email Support: niyong1987@icloud.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (China Standard Time)

Our Commitment

We understand that precision optical equipment requires expert support. Our team combines technical expertise with genuine care for your success. Whether you're a researcher, educator, or industry professional, we're here to ensure you get the most from your Chengtu Optics products.

Your satisfaction is our priority. We're committed to building long-term relationships through exceptional service and technical excellence.